Getting in touch with Intastore Ltd is as simple as possible. Below you will find full details of the various methods of contact available to you.
From the UK: 01922 440462
International: +44 1922 440 462
Calls are charged at standard rate, contact your service provider for more information.
111 Southbourne Avenue
Useful Contact Information
Common queries answered
Frequently asked Questions
Our parcels are delivered by DPD Local who have, year on year proved themselves to be one of the most efficient couriers around, providing a consistently high success rate compared to their competitors.
Items sent via courier are dispatched with full tracking details.
We aim for 1-2 working days for dispatch of your orders (please note at the busiest time (Oct-Dec) orders may take 3-4 working days,
UK Orders should be delivered within 2-3 working days after dispatch.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
You can change your shipping address after you place an order as long as the item has not shipped. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible.
If an item has already been processed for shipping, you will not be able to change the address.
To update your shipping address:
1. Log into your account
2. Hover your mouse over your name at the top-right corner of the site
3. Click Purchases from the drop-down menu
4. Click on Details next to the purchase
To Track Your Order
You are able to track your order using your unique tracking ID which can be found on your order confirmation email.
Predict – Our One Hour Delivery Window
The courier we use DPD Local provides customers with a one hour delivery window so you don’t have to wait in all day for your parcel:
• Customers are given a one hour delivery window
• You can be notified of this by text, email or both (these details can be added during the checkout process)
• If not convenient you can use the text or email to change the delivery date
Intastore Ltd strives to provide continual customer support, from point of purchase through delivery and installation.
There are several ways you can receive this support.
- As an account holder you can login and receive full details of orders , delivery status and follow up support via you customer portal. Simply sign in or register via the MY ACCOUNT page on our site.
- You can email us or call us at any time, our support team email address is simply firstname.lastname@example.org and our 24 hour hotline is 01922 440462.
- Complete the contact form opposite , providing details of your query and we endeavour to resolve any issues within 24 hours, or simply request a call back where a member of our team will contact you directly.
However you choose to get customer support we will do all we can to make it a simple and efficient experience.
Unfortunately there is very little we can do if a purchase has already been dispatched so please double check you delivery details are correct at the time of purchase.
You can change the delivery details prior to dispatch via your account portal or via customer support .
If we can contact the courier and request a change of delivery details we will obviously do so however there is no guarantee of this should the product already be on route to the given destination.
Intastore Ltd has in place options for worldwide delivery on most of our product range.
However there are exceptions such as large fragile items or products that may be classed as hazardous for international transportation.
However the Intastore Ltd site takes care of this and if a product cannot be delivered to your country it will notify you at point of purchase and remove the product automatically from your basket.
Should on the rare occasion, due to an administrative error on our part this not happen a full refund will be issued immediately.
Where ever possible if multiple items can be securely packaged then yes your items will arrive in one box,carton or package.
This is done purely to save on the cost of shipping allowing us to offer you the best value on our product range.
Should it be the case that an item needs to be sent individually so as to maintain safety of the package , this will be the case and we will only charge you for the most expensive delivered items and the individual item will be delivered free of charge.